| Video: How Effective Medical Interpretation Can Improve Quality of Care
Speaking Together for Better Care: Video highlights importance of language services for ensuring patient safety and healthcare quality
Improvement relies on the collaborative efforts of many health care professionals. This video, describing the Speaking Together program, can be used to leverage increased awareness of these services into performance improvement activities.
This video takes viewers to Cambridge Health Alliance in Massachusetts and to Phoenix Children’s Hospital, where qualified interpreters are making a critical contribution to improving safety and clinical outcomes for patients who need language services.
This short video also presents a brief overview of efforts to:
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Improve the quality and availability of health care language services
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Integrate quality improvement with language services
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Pilot performance measures for evaluating language services
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Test interventions to improve the timeliness and quality of interpretive services; and
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Reduce health care disparities associated with language barriers.
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