The Toolkit offers detailed guidance for building a high quality language services program. Each section of the toolkit includes steps that guide management of operations and provides strategies to improve services in many care settings. This toolkit is a unique resource for building and maintaining a high-quality language services program.  It provides the information and resources you need to:

 

1)     Identify individuals, strategies and tools to build and improve language services;

 

2)     Evaluate and improve the quality of an existing language services program;

 

3)     Generate ideas for measuring, monitoring and making improvements in the delivery of language services; and

 

4)     Integrate advanced practices around language services into healthcare organizations.

 

Anyone interested in meeting patient language needs can use this toolkit.  This information covers a wide spectrum of language services needs and is useful to organizations that are building a new language services program or that are improving their current programs.